I am volunteering for a number of organizations and occasionally have to wait for a patient in the lobby of a hospital. What is it like as an outsider to be there and to experience that world?
Automatic sliding doors give entry to a marble floored lobby with soft light and a relaxed operator behind a luxurious counter. The lady is more than willing to direct me to anywhere. The chairs in the waiting room area remind me more of an expensive hotel or a lawyer’s office than a place where the sick get a chance to get better - that’s at least the intent. Nurses stroll around in colorful uniforms with charts under their arms. There is nowhere a real sense of urgency.
On one TV-screen I notice the show “General Hospital” with soft intrigue, making up part of the muted noise. From time to time an ad comes on - an ad for medicine described by the sexy voice from a lady. In the distance, I hear live piano playing, yes, live piano playing.
In front of me on the wall another TV with announcements for the OR-Manager. Then a loud “Beep-Beep” suddenly demands all the attention and breaks the almost silence: “Code Blue ... “ and then follows something unintelligible. Minutes later, equally loud: “Cancel code Blue - E.D.-minor, E.D.-minor!”, whatever that means.
Oh yes, a third TV-screen tells me that I may qualify for a special scooter for increased mobility. And the piano player keeps on bringing sweet tunes to the halls for background comfort. I almost wonder where the bar and the swimming pools are.
Occasionally a recently released patient is being picked up by family member or maybe a volunteer like me. I am suddenly made aware of the first sign of infirmary: a wheel chair with a nurse, but no patient.
I look around and see only one other person in the lobby. This hospital is a quiet place. Not the frantic image from my past. Is this now typical for a place for urgent care? This seems unreal, even ridiculous. Really amazing how this institution has changed over the past 50 years, and small wonder the cost for health care has risen so dramatically.
